Tyson Felder IT Support & Infrastructure

Résumé

Tyson Felder

IT support & infrastructure · Endpoint services, identity, networking

Boise, Idaho LinkedIn GitHub

Summary

Information technology management student and endpoint support technician at Boise State University. Have imaged 600+ Windows and macOS devices, closed 400+ Tier 2 incidents, and documented 1,000+ network ports across campus. Interested in endpoint management, identity and access, and network operations, with hands-on lab work in Linux administration and segmentation.

Experience

  1. Student Technical Support Specialist 2 — Endpoint Services

    Aug. 2024 — Present

    Boise State University, Office of Information Technology Boise, ID

    • Imaged and deployed 600+ university Windows and macOS devices using Microsoft SCCM, configuring enterprise software packages, network printers, mapped network drives, and user data transfers.
    • Resolved 400+ Tier 2 endpoint incidents in ServiceNow with a 100% ticket closure rate, documenting detailed root-cause troubleshooting workflows and technical resolutions.
    • Mapped, audited, and documented 1,000+ physical network ports and switch locations across campus buildings, partnering with Network Operations on port activations and Poly VoIP phone deployments.
    • Administered Active Directory Group Policy Objects (GPOs), troubleshot BitLocker pre-boot PIN configurations, and managed approved local administrator access requests.
    • Patched roughly 30 Dell enterprise laptops with updated ControlVault firmware drivers to remediate a critical security vulnerability.
    • Maintained hardware asset inventory in Lansweeper, authored internal technical knowledge base articles, and coordinated equipment decommissioning and salvage documentation.
    • Microsoft SCCM
    • ServiceNow
    • Active Directory
    • Lansweeper

  2. AI Data Trainer

    Nov. 2025 — Aug. 2026

    Handshake Remote

    • Evaluated and audited AI-generated responses involving business statistics, quantitative charts, relational tables, and datasets, identifying and correcting analytical and reasoning errors.
    • Labeled visual datasets and verified ground-truth annotation accuracy against strict quality assurance rubrics.

  3. Attraction Attendant

    Jul. 2023 — Aug. 2024

    Wahooz Family Fun Zone Meridian, ID

    • Enforced guest safety procedures and performed daily mechanical equipment inspections in a high-volume customer service environment.

Projects

  1. Self-hosted Proxmox infrastructure and security homelab

    2025 — Present

    Homelab

    • Built and administered a virtualized home lab on Proxmox VE and Ubuntu Server to test Linux systems administration, network segmentation, and host-level firewall policies.
    • Configured an encrypted WireGuard VPN tunnel for secure remote access and deployed a Pi-hole DNS sinkhole to filter telemetry and manage internal local DNS resolution.
    • Proxmox VE
    • Ubuntu Server
    • WireGuard
    • Pi-hole
    • UFW

  2. City of Boise 3-tier campus network architecture

    Fall 2026

    Network design

    • Designed a hierarchical Core/Distribution/Access network across 4 campus hubs and 5 segmented VLAN subnets (VLAN 10–50) with standardized Building-Floor-Department-Node naming conventions.
    • Engineered a dual-firewall DMZ perimeter (web, email, DNS, and NAT servers) with 100 Gbps fiber core links, 10 Gbps distribution trunks, and redundant Sparklight Fiber and Verizon WAN failover.
    • VLAN design
    • DMZ
    • Dual-ISP failover
    • Hierarchical topology

Education

  • BBA, Information Technology Management

    Expected Fall 2027

    Boise State University — Boise, ID

    GPA 3.9 / 4.0. Relevant coursework: ITM 305 Information Technology & Network Essentials (network security fundamentals, TCP/IP, subnetting, NAT, VLAN design) and ITM 315 Database Systems (SQL Server, SSMS, relational database design, normalization).